TD-500: Difference between revisions
→The sensor does not connect or is not recognized in the application
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If the sensor does not connect to the configurator, do the following: | If the sensor does not connect to the configurator, do the following: | ||
* Make sure that the correct COM port number is selected and that drivers and libraries are installed (STMicroelectronics Virtual COM Port ('''1''')(C200M) or USB-SERIAL CH341A ('''2''')(C200M2) in the COM and LPT ports section of the Windows device manager "to enter this menu, press '''win+r''' and enter '''devmgmt.msc''' and press '''OK''' ('''3''') and then expand the com ports submenu ('''4''')" | * Make sure that the correct COM port number is selected and that drivers and libraries are installed (STMicroelectronics Virtual COM Port ('''1''')(C200M) or USB-SERIAL CH341A ('''2''')(C200M2) in the COM and LPT ports section of the Windows device manager "to enter this menu, press '''win+r''' and enter '''devmgmt.msc''' and press '''OK''' ('''3''') and then expand the com ports submenu ('''4''')" | ||
* [[File:Com ports connected.png|frameless|853x853px]] | |||
* [[File:Com ports selection.png|frameless|684x684px]] | |||
* If possible, connect another sensor that is sure to work; if it connects, then there are no problems with the COM port or converter | * If possible, connect another sensor that is sure to work; if it connects, then there are no problems with the COM port or converter | ||